(In a change to our advertised listing, Jos has stepped up to fill in for us as our scheduled interviewee has gone on holiday!)

With over 30 clients on the books, you can be sure that a huge amount of work is done ‘behind the scenes’ by EML’s excellent support team. The admin, filing, event support, accounts and IT are all areas which are hidden from the day to day view of the clients, but today we’re talking to one of the unsung heroes, Jos Potter, our Senior PR Administrator, about what she does to keep EML running smoothly:

“I joined EML just over four years ago having worked for a number of years in events, design and various administrative roles. I’ve always worked in creative environments, from internet start ups to high-profile design agencies, there’s something about the buzz of the people in this field that makes it more exciting and challenging than the average 9 to 5 and certainly working at EML provides me will enough challenges to keep me on my toes!

There are never two days the same here – my job is really varied in the way I support the teams and I really enjoy that. One day I could be putting press packs together, editing pitch presentations or manipulating images for clients or EML. The main part of my job though it to manage the 1000s of clippings that come through the door each month.

Each client likes their cuttings in different ways; emailed or posted, bound or loose. All of the cuttings are databased and logged and we have a great library in house now of cuttings going back several years. It seems silly to keep them all, but every now and then a client will ask for something out of the archive to form part of a presentation or board report and they’re all here.

The cuttings come in from all over the globe – UK, US, Europe, Asia. We work closely with our partner agencies who make up their own reports which then get compiled into a central report at EML. The biggest accounts can vary from 80 to 200 cuttings a week and that definitely keeps me busy.

It’s an interesting job, because whatever I’m working on means that I get a different view of what’s happening with each client, without working directly on the activities.”

We’re almost half way through the series of interviews, which means I need to start thinking of some new subjects! Next week we’ll be talking to Ben about how he manages the press tours that keep Jos so busy with the cuttings. Until then, I’d like to throw a random question into the mix:

What have you read recently – fiction or non-fiction – that has included an interesting technology you’d like to see developed, or that would give you nightmares?